To return a TM Branding product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at [info@TMbranding.ca] and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
What cannot be returned: No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like-new condition to be eligible for return.
Returns for refund: must be made within 30 days of receipt of purchase.
Returns for exchange or store credit: must be made within 30 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
There will be no returns granted if in the case client / customer artwork doesn't reach our set guidelines outlined in our art specs.
Some restrictions may apply and we reserve the right to refuse anything request beyond our set policies.
Solid Apparel's - Got Merch reserves the right to change and/or refuse all terms and shipping of finished product(s) in any stage of the production process without notice. Also to any and all terms outlined on this site to best protect themselves for losses occurred. This said at any point, the client will be held financially responsible to pay TM Branding for any and all costs and/or losses as well as the entire amount to the client's project(s) orders(s).
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
TM Branding 3 Napier Court Unit 9, Utopia, Ontario, Canada L0M 1T0